How to Configure PingOne with Symantec Mobility Suite
This document will provide high-level steps for configuring Ping One as an External Identity Provider for Symantec App Center. This article does not cover group mapping, and is based on the internal...
View ArticleHow enable Symantec App Advisor in Norton Mobile Security
The attached article highlights step-by-step instructions on how to enable App Advisor from within the Norton Mobile Security app.How enable Symantec App Advisor in Google Play.pdf
View ArticleHow to remove malware from an Android device using Norton Mobile Security
The attached article highlights step-by-step instructions on how to remove malware from an Android device using Norton Mobile Security.How to remove malware from an Android device using Symantec Norton...
View ArticleHow to gather Symantec Mobility Corp Access logs from an Android device
The attached article highlights step-by-step instructions on how to gather and send Corp Access logsHow to gather Symantec Mobility Corp Access logs from an Android device.pdf
View ArticleHow to replace SSL certificates in Symantec Mobility Suite
The attached document highlights step-by-step instructions on how to replace/update the SSL certificates and signing certificates used by Symantec MobilityHow to replace SSL certificates in Symantec...
View ArticleHow to setup SCEP with Symantec Mobility Suite
The attached document highlights step-by-step instructions on how to setup SCEP for use with Symantec Mobility SuiteHow to setup SCEP with Symantec Mobility.pdf
View ArticleHow to renew the Apple Push Notification (APN) certificate
The attached article highlights step-by-step instructions on how to renew an Apple Push Nofiication certificate for use with the Symantec Mobility AgentHow to renew the Apple Push Notification.pdf
View ArticleHow to Renew the Apple iOS Distribution (code-signing) certificate
The attached article highlights step-by-step instructions on how to renew an Apple iOS Distribution (code-signing) certificate used by Symantec Mobility ProductsHow to Renew the Apple iOS Distribution.pdf
View ArticleHow to renew a Provisioning Profile for Use with Symantec Mobility
The attached article highlights step-by-step instructions on how to renew an expired or expiring profivisioning profile.How to renew a Provisioning Profile for Use with Symantec Mobility Suite.pdf
View ArticleImport, convert and export certificates for use with Symantec Mobility
The attached document highlights step-by-step instructions on how to import, convert and export certificates for use with Symantec MobilityHow to Import convert and export certificates.pdf
View ArticleHow to Create a Symantec Mobility Suite Cold Site
The attached article highlights step-by-step instructions on how to create a cold site for Mobility suite.Creating a cold site for use with Symantec Mobility.pdf
View ArticleHow to administratively intercept an email sent by a Mobility server where...
The attached article highlights step-by-step troubleshooting steps to administratively inspect email for an on-premise Mobility server. Note: Root access it required to perform these steps.How to...
View ArticleUsing telnet to confirm SMTP connectivity between the Mobility front-end (FE)...
The attached document illustrates how to perform a telnet test against the SMTP server used by Symantec Mobility suite. Using telnet to confirm SMTP connectivity between the Mobility front.pdf
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Mobility Suite Email Proxy Errors when using Work Mail (Too many open files)
If errors occur in the Mobility Suite Email Proxy's "/usr/local/nginx/logs/error.log" file that mention "accept4() failed (24: Too many open files)", then the following steps can be followed to resolve...
View ArticleDisaster recovery procedure for Symantec Mobility Suite with default on-box...
These steps are written using a local trail database. Procedures for an off-box database may be found within:...
View ArticleValueError: Cannot find a UNIQUE constraint on table IosCommand
When does this happen?This issue can occur while performing an upgrade of Mobility Suite and the message that "Load settings failed to complete" in the "/var/log/nukona/appcenter-setup.log" due to a...
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How to update appcenterhq.com signing certificate on ADFS 3.0 and 2.0
Note: The following article is for use with Symantec Mobility Suite appcenterhq.com tenants. Copy the attached signer. file to the ADFS server.Open AD FS Management > Trust Relationships >...
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How to remove the "Certs_GATEWAY_CERT" expiration notification from the...
The below image shows an example of what the "Certs_GATEWAY_CERT" expiration notification looks like:In steps listed below explain what needs to be done to remove these notifications and the expired...
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How to configure Mobility Suite to send emails without an external email server.
Mobility Suite can be setup to send out emails directly from itself through postfix.The below steps outline how to do this:1. Open the "/etc/postfix/main.cf" file for editing:vi /etc/postfix/main.cf2....
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How to manually install Java JDK 1.8 required for Mobility Suite
The below steps explain how to manually remove an incorrect version of Java, install the correct version of Java, and set its environment variables to function as expected in Mobility Suite: Java...
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